Faq
Frequently Asked Questions
Browse our comprehensive FAQ section for clear, concise answers to your most common refunds and banking queries Asked Questions.
You don’t have to. In fact, we let you know on our website how to get your money back yourself which will mean every penny you get back is yours. We're here for the people who don’t have the time to claim themselves, or for people who want our expertise. We're made up of former financial services professionals who've worked at banks, regulators and the Financial Ombudsman Service so we know the process and your rights inside out.
If you've been tricked into sending money from your bank account to a fraudmer, or someone has managed to gain access to your account and take money, we can help you. Typically the most common frauds we see are cryptocurrency investment frauds, property investments frauds and fraudmers pretending to be employers in job/ task frauds. We can also help with: Romance frauds Safe account frauds Investment frauds Forex frauds Vehicle purchase frauds Invoice frauds And many more scenarios - If in doubt about whether we can help, just get in touch.
Unfortunately this varies widely depending on your case and whether your bank agrees to refund you or if we have to take the case further. Sometimes it can be extremely quick, with many customers receiving an outcome within 15 days of our complaint (the time your bank has to respond). However, if your bank rejects your complaint and we have to take it to the Financial Ombudsman Service it can take as long as a few years (in extreme cases) for FOS to deal with your case. We'll keep you updated along the way.
To access online and mobile banking, simply log in using your registered email or phone number along with your secure password. You can use our website via any browser or download our mobile app from the App Store or Google Play.
If your bank contacts you directly with an offer let us know as soon as possible so that we can check that the amount is correct. We'll speak to your bank to confirm whether the offer is appropriate. Our fee becomes payable once your bank agrees to refund you.
The RRFCorp Debit Card (Multi-Currency Card) lets you spend globally using real exchange rates, with free spending in held currencies and low conversion fees (from 0.15%) for others, plus 2 free ATM withdrawals up of $5,000 monthly before small fees apply, working with mobile wallets like Apple/Google Pay and offering features like digital cards and potential interest earnings on balances.
While there's no separate activation process to use your RRFCorp Debit card abroad, you do have to activate it for general use. To do this, you simply need to make a payment using the Chip and PIN method or use it at an ATM to withdraw cash or make a balance inquiry.
If you're planning on spending in a currency that you don't have in your RRFCorp account, don't worry — you can still spend money. Our Smart Conversion technology will automatically convert the currency for you that has the lowest conversion fee.
Let's do it! Make sure you know your PIN. If you don't remember, you can see it in your Wise app. Head to a 24-hour ATM, like Banco24Horas. Click here to find the nearest 24-hour ATM to you. ... Make a cash withdrawal of any amount. And that's it - your card has now been activated!
With RRFCorp online bank account you can withdraw your refunds, spend or send money (add recipient details like name, bank, routing number), transfer times (often fast, but can vary), security (verification needed for large sums), and common issues like delays or mismatched payments, emphasizing verifying identity early and linking payments correctly. Key points include using real names, providing correct bank info (routing/account numbers), scheduling transfers ahead of time, and potentially needing extra ID/proof-of-funds documents for large transfers to meet financial regulations.
Once RRFCorp process your refunds and converts your money, it usually takes 0–5 working days to arrive in your recipient's bank account.
Send money to a bank account from our website in just a few clicks. Join over 14.8 million people who choose Wise for fast and secure money transfers.
You can send money from your RRFCorp account to your bank account. It's just like withdrawing money or moving money between accounts.
The interbank refund processing systems will typically deposit the money straight into your RRFCorp account. Once you've received the money, our fee becomes payable.
Only if you win your refund case. You don't pay us a penny if we don’t win any money back from your bank. You can check our fees page page for the details.
A case is deemed successful once you are notified that you will receive any money back. This is usually through the sending or beneficiary bank, or through the FOS.
Money reclaimed is paid directly into your RRFCorp Account and we only expect you to pay once you’ve received your money. Our fees are payable once you receive notification that your case is successful and the refunds have been creidited to your RRFCorp Online bank account.
